FAQ


How can I contact you?

You can reach me via email, Instagram DM or my mobile at 8121 8718!

 

How much is shipping?

Shipping within Singapore would range from SGD $3.50 to $10 depending on weight of the package. There is free local registered shipping for orders above SGD $150!

For international shipping, there is a flat rate fee of SGD $25. 

All packages are sent via registered postage which includes a tracking number.

 

When is my order shipped?

Orders will usually ship within 2-5 business days.

 

When will my order arrive?

After the order is shipped, it will take approximately 2-5 business days for domestic orders (Singapore) and approximately 2-4 weeks for international orders.

 

What shipping carriers do you use?

We use SingPost or Ninja Van!

 

How can I track my order?

A tracking number will be given to you after the order has been shipped! Do use the tracking number with the corresponding shipping carrier (i.e. SingPost or Ninja Van).

 

My package has not arrived. What do i do?

Do check if you have entered the correct address! Sometimes, the package is marked as delivered even though it is still on its way to you. Otherwise, do check with your local post office (for SingPost) or Ninja Van! 

 

I entered an incorrect address! What now?

Do contact me immediately! If your order has not been shipped, I can mail it to the correct address. However, if it is already shipped, do contact your local post office.

For packages that are returned to me due to an incorrect address, the buyer has to bear the postage fees!

 

Are your jewelry hypoallergenic?

Most of our jewelry are sterling silver and nickel free. For handmade products by me, stainless steel can be an option for those with sensitive skin. Just drop me a message!

 

Do you offer customization?

Yes, I do! I am open to any kinds of custom designs and suggestions, including crystal bundles! Message me with descriptions and/or some pictures for reference and I'll let you know if I'm able to achieve it!

 

What is your price range for custom pieces?

Prices of our custom pieces vary depending on the complexity of design, materials needed and type of crystals used. Do contact me and we can discuss further!